Managing Your Account
How do I change Centre Course Manager (CCM)?
Contact your regional Customer Services Advisor on 01908 689180 or via firstname.lastname@example.org informing them with your Centre details and the new contact details of the staff member taking over.
Please include the following details so we can make this change:
- Centre name
- Qualification Centre number
- Name of new Centre Course Manager
- Date of birth
- Email address
The new Centre Course Manager (CCM) is responsible for the Terms and Conditions which their Qualification Centre has agreed to.
How do I change my account details?
Log into your LEAP (Leadership Electronic Application Portal) account and select my account. You will then be able to change any details.
I've forgotten my password, can I reset it?
If you have forgotten your email you can request a password reminder to be emailed to you from LEAP. If you would like to change your password you can do this under my account once you have logged in.
Can I change my course details after I've submitted my application?
For all other changes to your course details log into your LEAP (Leadership Electronic Application Portal) account and click on the course you would like to amend.
How do I amend my learners details?
Log into your LEAP (Leadership Electronic Application Portal) account and select your course, you can then select registrations and amend any of your learners details.
How do I pay an invoice?
Payments can be made by Bacs or PayPal. Our preferred payment method is by Bacs. Payments over £500 paid via PayPal will incur a 3% charge.
All invoices have the payment options printed at the bottom.
Please be aware that we require all payments to be made within 30 days of invoice date.
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